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Need Assistance?
If you need assistance using MyNIDA or have a request for information or a change, please follow the steps below.
Review the documentation in the NIDA Knowledge Base, including training resources
If you cannot find an answer to your question, please email mynida@nida.edu.au.
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Requestor: User raise a ticket with IT- Helpdesk – helpdesk.nida.edu.au In the request, users submit the information of the request Please submit the request to IT
Approver/s : Approvers can be IT Team & Sys admin: IT team – If raised through iHelp System admin – If raised through mynida e-mail Approver/s ( IT team or System admin) can request more information to resolve the issue.
IT Triage : IT team will review the ticket and assign it to HR, Payroll, and System admin – based on the request
Service Area : Once the approver has all the information regarding the ticket, it will be assigned accordingly If it's an HR request – A person from the HR group will act on it If it's a Payroll request - A person from the payroll group will work on it
Ensure the requestor has received all required information for the raised ticket Close the ticket
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