If you have a piece of broken equipment, please do the following
Take the broken equipment to either outside AV on Level 1, or outside Tech Prep in the basement.
Submit a helpdesk ticket via either logging into helpdesk.nida.edu.au or sending an email to help.techops@nida.edu.au. In this ticket please specify the following:
The equipment that is faulty
The asset code of the item
Any reasons/symptoms as to why this item might be broken
Any troubleshooting steps already performed.
Where you have dropped off the item.
Using the provided lables or tape, write the submitted ticket number on the item.