Need Assistance?
If you need assistance using MyNIDA or have a request for information or a change, please follow the steps below.
Review the documentation in the NIDA Knowledge Base, including training resources
If you cannot find an answer to your question, please email mynida@nida.edu.au.
Service Roles
Requestor:
User raise a ticket with IT- Helpdesk – helpdesk.nida.edu.au
In the request, users submit the information of the request
Please submit the request to IT
Approver/s :
Approvers can be IT Team & Sys admin:
IT team – If raised through iHelp
System admin – If raised through mynida e-mail
Approver/s ( IT team or System admin) can request more information to resolve the issue.
IT Triage :
IT team will review the ticket and assign it to HR, Payroll, and System admin – based on the request
Service Area :
Once the approver has all the information regarding the ticket, it will be assigned accordingly
If it's an HR request – A person from the HR group will act on it
If it's a Payroll request - A person from the payroll group will work on it
Ensure the requestor has received all required information for the raised ticket
Close the ticket